We believe
people
make the difference to
business success
Our mission - empowering people with outstanding interpersonal and communication skills
PROGRAMS
We focus on eight critical interpersonal and communication skill areas that research shows are essential for success in the digital age. We support our online programs with regular coaching interventions.
Communication
- Communication framework
- Presenting
- Influencing and persuading
- Negotiating
Coaching and Mentoring
- Leadership framework
- Setting goals
- Skills coaching
- Performance coaching
- Providing feedback
Team Working
- Leadership building blocks
- Performance counselling
- Maximising performance
- Managing conflict
Growing the Business
- Understanding business strategy
- Creating business plans
- Solving business issues
- Compelling value propositions
- Networking
Customer Interaction
- Understanding customer needs
- Engaging customers in retail
- Introducing your products
Customer Service
- Building a service culture
- Personal engagement
- Instant customer service
- Dealing with difficult people
- Taking ownership of issues
Business Rhythm
- Create a weekly rhythm
- Start of week meeting
- Mid-week follow-up
- End of week debrief
- Hold people accountable
Innovation and Productivity
- Introduction to AI & machine learning
- Agility & responsiveness
- Ideas generation
- Proactive learning
